We back everything we make with our Lifetime Guarantee.

You are welcome to return anything that was ordered from plainandsimple.com, both new and old items. For new item(s) we accept returns within 28 days from the delivery date. All new returned items must be in their original unwashed and unworn condition and must include any original packaging with tags attached. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

The return fee is a fixed fee of £2.95 per order.

To reduce paper waste, return labels are provided electronically.

Please note that it usually takes 7-14 days for your return to be processed by our warehouse team and your refund to be issued.

We’ll give you a refund by the same method you used to pay or issue you with a discount code within 14 days after your returned item(s) are received at our warehouse.

For more information on our return policy please click here.

We do not do direct exchanges. 

Please return your item(s) for a refund and place a new order online.

Return your worn-out items for free and we'll reward you with 15% off your next order.

There is no time limit sending back your worn-out item(s) to be recycled or composted. We will take them back anytime.

If you are returning a worn-out item to be recycled we kindly ask you to wash your item(s) one last time before sending (as people handle them at our warehouse).

To send them back kindly follow the return steps below and ensure that you select 'Trade In' for your return reason so we can reward you with 15% off your next order.

Let us know as soon as your worn-out items have been sent and we will issue you with your discount code. If do not let us know, we will send your discount code as soon as your item(s) arrive back at our warehouse.

Making a return is easy and can be done via our Plainandsimple return portal. Please follow our steps below to make a return.

1. Login into our returns portal with your order number and email address or postcode.

2. Select the item(s) you wish to return and the return reason. Our portal will assign the best available carrier for your return.

3. Choose your return method and proceed to downloading your return QR code label.

4. Drop your package off at your nearest postage point.

5. Your package will be forwarded to our main warehouse where it will be processed within 7-14 business days after arrival.

6. Non-EU countries only: remember to bring your invoice to declare the value of the Item(s) you are returning. Plainandsimple is not responsible for incorrect mailing or excess fees.

For any questions please don't hesitate to contact us.