Sustainable fashion, ethical clothing, fair production have many meanings. The Global Organic Textile Standard (GOTS) has a clearly defined set of criteria and is transparent.

GOTS is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. GOTS certified final products may include fibre products, yarns, fabrics, clothes, home textiles, mattresses, personal hygiene products, as well as food contact textiles and more.

Having one common standard means textile processors and manufacturers can export their fabrics and garments with one organic certification that is accepted in all major markets. This transparency also gives consumers the power to choose truly organic products sourced from green supply chains.

All of our products are made using GOTS certified organic cotton grown in India. Which is the largest producer of organic cotton, accounting for over half of global supply.

To make the best products we use the best factories. Factories that sustain and promote fair labour practices, safe working conditions and environmental responsibility.

Our fabric and garment factories are based in India, part powered by renewable energy and carry a number of high quality certifications meeting our standards for business, quality, environmental and social standards.

There certifications include:

GOTS - Global Organic Textile Standard

ISO - The International Organisation For Standardisation

Organic 100 Content Standard

Okeo-Tex Standard 100

SA 8000: 2001 For Social Accountability

Sedex - Supplier Ethical Data Exchange

SIMA - The Southern India Mills Association

The Ethical Trade Initiative

WRAP - Worldwide Responsible Apparel Production

All of our garment workers are aged 18 years or older.

The factories we use comply with minimum wage labour and employment law.

For all body and garment measurements please see our size guides located between the price and size selector on every product page. If you’re not quite sure which size is right one for you or if you have questions about the style or fit, don't hesitate to contact us and we would be happy to help.

We can’t guarantee that we’ll catch the order before it leaves our warehouse, but please contact us as soon as possible and we’ll do our best to accommodate your changes.

When a product goes out of stock, we will strive to re-stock as soon as possible.

If the item you are looking for is unavailable in a specific size or colour, click 'notify me when available' and register your email address to receive a notification as soon as it becomes available.

You can find your order number by logging into your Plainandsimple account or in the confirmation email received shortly after placing your order. If you do not have an account or cannot find your confirmation email please contact us using the email used to place the order and we will send your order number to you.

Yes, we ship worldwide - please refer to our shipping information page to check if we ship to your country.

Standard Home Delivery (3-6 Days) - £3.95

Special Delivery (Fully Tracked - order before 11am for delivery before 1pm the following day) - £9.95

EU Tracked home delivery (7-14 days) - £14.95

International Tracked home delivery (7-14 days) - £14.95

Please note, orders are packed and shipped within 1-2 business days.

(business days are Monday through Friday, excluding holidays)

For more detailed shipping information, please click here.

Soon after placing your order online, you will receive a shipping confirmation email with a Royal Mail tracking link. Please don't hesitate to contact us if you are having any issues with tracking your order.

We don’t do exchanges - kindly return your item(s) via our returns page and place a new order online.

For more information, please see our returns policy.

1. Login to our returns portal with your order number and email address or postcode.

2. Select the item(s) you wish to return and the return reason. Our portal will assign the best available carrier for your return.

3. Choose your return method and proceed to download your return QR code label.

4. Drop your package off at your nearest postage point.

5. Your package will be forwarded to our main warehouse where it will be processed within 14 business days after arrival.

6. Non-EU countries only: remember to bring your invoice to declare the value of the Item(s) you are returning. Plainandsimple is not responsible for incorrect mailing or excess fees.

For new item(s) we accept returns within 28 days from the delivery date. All returned items must be in their original unwashed and unworn condition and must include any original packaging with tags attached. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

The return fee is a fixed fee of £2.95 per order.

To reduce paper waste, return labels are provided electronically.

We’ll give you a refund by the same method you used to pay within 14 days after your returned item(s) are received at our warehouse.

Original shipping costs (and duties, if applicable) are non-refundable. Final sale items and gift cards are non-refundable. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in-store credit.

If you need assistance with order issues such as damaged, defective, or wrong items, please log into your Plainandsimple account, contact us using our form and select 'Order Issues' from the drop-down menu for assistance. 

To make a return, please follow the steps on our returns page.

If you have received a damaged, faulty, or wrong item, please contact us using our form and select 'Order Issues' from the drop-down menu for assistance.

Refunds will be processed within 14 days after your returned item(s) are received at our warehouse. You will not receive an email notifying you that your return has arrived at our warehouse.

Once you have returned your parcel, please allow approximately 7 days for the courier to deliver your parcel to us. To check if we have received your return parcel, you can track your return with Royal Mail tracking. Please retain proof of your return postage until your refund has been confirmed.

The returns portal is able to generate more than one returns label per order. Any additional returns from the same order, will be charged be charged at £2.95 per return.

Refunds will be processed within 14 days after your returned item(s) are received at our warehouse.

Any refunds made by us will be made to the method of payment provided when you placed your order. Plainandsimple reserves the right to withhold amounts for products which are found to be damaged on return. You will be refunded the amount you paid for the product(s) returned, excluding any delivery charges (if appropriate) and a £2.95 return fee. In other words, we will refund you the cost of the products but not the delivery charges.

If you paid using a credit card and returned your order. 

Once your refund has been processed, it should take an average of 1-3 days to reach your account.

In some cases, the original transaction can be cancelled out by your refund and disappear from your account.

If you don't see your refund on your account kindly call your bank or credit card provider to confirm that your refund has been received.

For any questions at any time don't hesitate to get in touch with our customer service team at info@plainandsimple.com

Worn-out items can be returned for free via our returns portal.

If you are returning a worn-out item to be re-made or composted we ask that you kindly wash your item(s) one last time before sending (as people handle your worn-out items at our warehouse) and ensure that you select 'Trade In' within the return portal so we can reward you 15% off your next order for your circular return.

As soon as we receive your item(s) we will issue you with your discount.